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Poor quality in projects results in increased costs and late deliveries. In most cases, Poor quality can be traced to events that happened prior to the project commencing.  Long before Quality Managers and Project Managers are involved, expectations get set and slowly diverge among the various stakeholders. This presentation focuses on a number of techniques learned while recovering projects that greatly improve the chances for success. It introduces the concept of a Guidance Team that gets involved with the project at the customer’s inception stage.

The presentation covers:

• Implementation of a Guidance Team to focus the customer.
• Project team involvement in the customer's initiative inception.
• Setting customer expectations early to help define critical to quality items.
• Ensuring the right team is involved to meet expectations.
• Tools used to monitor stakeholder alignment.

It focuses on the customer interaction. This method is very effective in controlling expectations and making sure the project does not wander.