General Management Issues
What You Learn From Rescue the Problem Project
Rescue the Problem Project
by Todd C. Williams
Todd's first book delivers twenty-five years of project rescue experience. Unlike other books on the subject, Rescue the Problem Project focuses on the process to rescue the project. This is the critical few weeks that transform a failing project to a successful project. Other processes blindly layer processes on top of a project without finding the cause of the failure. Rescue the Problem Project focuses on root cause analysis to determine the source of problems and solve them once and for all.
The book starts by discussing the biggest hurdle in rescuing a project—realization that there is a problem—and proceeds through detailed discussion of the four-step process to recover them—audit, analysis, negotiate, and execute. In addition, it includes a complete discussion of four key processes to prevent failure.
Executives define vision, strategy, and goals to advance the business. Projects enable companies to meet those goals. Between strategy and projects, there is a lot of work to be done—work that lays the foundation for project and operational success. Through experience and research, six common gaps exist in organizations that inhibit project success—an absence of common understanding, disengaged executive sponsors, misalignment with goals, poor change management, ineffective governance, and lackluster leadership.
Decisions, deshmisions, what is the big deal? Anyone can make a decision! Hardly. After years of working with ineffective initiatives and consternated companies, I have a healthy respect for the D-word. It is all about the seven 'tudes—ineptitude, attitude, fortitude, altitude, aptitude, incertitude, and vicissitude. Some organizations obtrude the 'tude in which they are imbued, while others are denude of a common 'tude.
A few weeks ago, I posted an article on five of the ten stupidest decisions management had done on troubled projects, as promised, here are the other five. Although these may all bring a little light hearted laughter, the goal is to educate in order to avoid repeat performances. We all have seen, and made, dumb decisions; finger pointing and blame will not improve the result. So, read on, enjoy and then share your experiences so we all learn more.
People routinely ask me the question, "What do you do when you find yourself on a project that is a hopeless failure?" It was raised again a few weeks ago in a Focus.com roundtable and then last week in an interview with Andy Kaufman. It only matters if the executives above the project are ignorant to how dire the situation is. It is tricky, trying to convince someone that they have a problem when they refuse to acknowledge the obvious—a tough and politically dangerous sell. The general consensus is "dust of the résumé." However, there is a logical approach to the problem—be logical.
Leadership is more than leading the people reporting to you. Too often, you need to lead people over which you lack any authority. The absence of hierarchical advantage adds a challenge, but is ideal training on how to deal with managers, customers, and difficult people. The key is making them feel the direction chosen is theirs. One of the best methods of doing this is storytelling.
"Why is it that when you get hired you are no longer the expert?" A chuckle rippled through the audience; however, the woman asking the question was serious. I turned the question back to the audience of director level managers, "Why is this the case?" There was silence. Finally, I proffered that it was management's lack of understanding the skills of the people working for them. "Who in your organization can you implicitly trust?" More silence. It is sad that organizations know so little about the people that they hired—the people on which they stake their company's future.
In many years of recovering failing projects, I have found a few management actions whose rationale seem completely absurd. Regardless of my efforts, I am unable to understand or dissuade them from their decisions. These decisions either precipitate the failure or greatly exacerbate the project's dilemma. Regardless, due to management's level of shear desperation, they can only be classified as stupid decisions. If there were the Darwin awards for management, these would qualify.
eCameron took a serious look at project sponsorship by conducting a series on non-scientific interviews. Initially the focus was the healthcare industry. As patterns started to emerge, however, others outside of that industry expressed serious interest. To address that interest and better understand the larger issue we expanded the interviews to outside healthcare. Candid and confidential interviews were conducted with project related personnel including executives, sponsors, project managers, and Project Management Office (PMO) managers. In summary:
- Sponsorship is an issue in all business domains.
- Good sponsorship is an essential component in creating successful projects.
- Many issues are pervasive across industries.
- Sponsors need to work with project managers to design a successful project outcome.
- Sponsor roles are neither properly defined nor supported.
This white paper presents the results of the research and highlights areas where organizations need to improve to change their project success rates.
Leaders make decisions. This requires a core set of actions to gather the best information, hear out the concerns of others, and making a decision that everyone will follow—even if there is not unanimous agreement with the decision. Although there are hundreds of actions leaders must take, there are four core actions that all great leaders do—listening, dialog and discussion, selling a vision, and eliminating blame. This session will discuss those actions in a roundtable format that we call a "What Would You Do?" session. In these sessions, the presenter acts as a moderator spending 10 to 15 minutes per topic working with the audience talking about what the action is, how to best do it, and hearing from the group on how they have carried out the action. This brings significant audience interaction, involvement, and broader education.